1. Select high-value workflow
Start with one customer-facing process such as status tracking, document upload, or dashboard reporting.
If your product is on-premise or desktop-first, the best transition is a web extension approach. Keep the core system stable and add web/mobile functionality through secure integration.
Start with one customer-facing process such as status tracking, document upload, or dashboard reporting.
Expose only required capabilities via API gateway, connector service, or controlled synchronization process.
Release the portal or app to a subset of existing customers and monitor adoption plus workflow quality.
Extend the same integration layer for mobile scenarios, field teams, and additional subscription modules.